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Delete your Yarn + Chai account

This page is for members of Yarn + Chai All Access, in the Yarn + Chai app for iPhone and Android and on members.yarnandchai.com. Deleting your account deletes it everywhere you use it.

Delete it yourself

  • In the Yarn + Chai app: sign in, then go to Settings > Delete account.
  • On the website: sign in at members.yarnandchai.com, go to Account, and choose Delete account.

Ask us to delete it

If you can't sign in, email support@yarnandchai.com from the email address on your account and ask us to delete it. We will delete your account and associated data within 30 days.

What is deleted

Deleting your account immediately deletes:

  • Your sign-in account, including your name and email address
  • Every photo you've shared, with its caption and your name, and any upload you didn't finish sharing
  • Your progress through patterns and the patterns you saved as favorites
  • Your list of blocked members
  • Your email address on our mailing list

What is kept, and for how long

  • A record that holds only your account's internal ID and billing reference numbers, with no name or email address. We keep it, with no end date, so that a payment event that arrives after you leave can't be applied to anyone else's account.
  • Stripe keeps its record of your web payments and invoices.
  • Our backups, until they expire: 35 days for database recovery copies and 90 days for the daily backup of account records.

Your subscription

  • A subscription you bought on our website is cancelled when you delete your account, with no refund for the rest of the billing period.
  • A subscription you bought through the App Store or Google Play keeps billing until you cancel it in the store, even after your account is deleted. On iPhone, go to Settings > [Your Name] > Subscriptions. On Android, go to Google Play Store > Menu > Subscriptions.

Our Privacy Policy has more about the data we keep. For anything else, see Help.