Help

Yarn + Chai All Access is a membership for knitting and crochet patterns. Members use it on the web at members.yarnandchai.com and in the Yarn + Chai app for iPhone and Android.

Contact us

Email support@yarnandchai.com. If you write from the email address on your account, we can find your account faster.

Members who are signed in can also send us a message with the support form (sign-in required).

Signing in

If you signed up with your email address, it's the same account on the website and in the app. Sign in to either with that email address and your password.
Forgot your password? Choose Forgot Password on the sign-in page, and we will email you a link to reset it.
In the app, you can also continue with Google, or with Apple on iPhone.

Your membership

If you signed up with your email address, one membership covers the website and the app, wherever you bought it.
Bought on the website: sign in, go to Account, and choose Manage Subscription to change or cancel it.
Bought in the app: manage or cancel it in your store, not on our website. On iPhone, go to Settings > [Your Name] > Subscriptions. On Android, go to Google Play Store > Menu > Subscriptions.

Restoring an app purchase

If you subscribed in the app and it doesn't show your membership, sign in to the app with your Yarn + Chai account and go to Settings > Restore purchases. Use a device signed in to the Apple ID or Google account you subscribed with.

Deleting your account